New job is added (initial status can be In Progress or In-Transit). The following is the list of available event triggers that you can use to fire off notifications. This status can only be activated by the admin using manual POD option. It can be used when a job is returned to the shipper due to certain reason. Return status appears on tracking status when the admin changes the status of the job manually to Return. It can be used when a job is put on-hold due to certain reason. On-hold status appears on tracking status when the admin changes the status of the job manually to On-hold. The tracking widget will then show the reason for failed delivery / collection. Once the proof of delivery has been submitted, the tracking status will changed from Out for delivery / Out of collection to Failed. The tracking widget will then show the reason for partial rejection and the completion time.įailed status appears on tracking status when the parcel has been failed to be delivered or collected. Once the proof of delivery has been submitted, the tracking status will changed from Out for delivery / Out of collection to Partially completed. This can be due to rejection of some items in the delivery. Partially completed status appears on tracking status when the parcel has been partially delivered or collected. The tracking widget will then show the name of the recipient and the job completion time. Once the job has been completed, the tracking status will changed from Out for delivery / Out of collection to Completed. The tracking status will show Out for delivery when a In-progress job is scheduled to deliver today and assigned to a driver.Ĭompleted status appears on tracking status when the parcel has been successfully delivered or collected. Out for delivery status : In-progress + assigned + today This means that the driver has collected the parcel from the warehouse today and is getting ready to deliver to the customer. Out for delivery status appears on tracking status when a driver has been assigned to a job that is scheduled to deliver today or over the next few days. The tracking status will show Scheduled when a In-progress job is added to a future date (from next day on) and assigned to a driver. Scheduled status : In-progress + assigned + future dateĭate: Future date (from next day on, excluding today) ![]() As such, the customer would be able to know if he / she needs to change the delivery / collection date or time. The customer will be able to see that his / her delivery / collection has been scheduled to be completed on a certain date. Scheduled status appears on tracking status when a future job has been assigned to a driver. This means that when the job status is In-transit or In-progress with no driver assigned to the job, the tracking status will show Info-received. ![]() Info-received status : In-transit OR In progress + unassigned to driver When a job is added, the tracking status Info-received will appear until the job has been assigned to a driver. This shows that information has been received to process the delivery or collection. Info-received status appears on tracking status when a delivery / collection job has been added or imported into Detrack job list.
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